Privacy Policy

Privacy Statement · Effective September 2015

This privacy statement applies to the website owned and operated by Henry Norman Hotel. It describes how we collect and use the personal information you provide on our website, the choices available to you regarding our use of that information, and how you can access and update it. We may amend this privacy statement from time to time, so please visit this page regularly to keep abreast of any updates.

The type of personal information we collect

The types of personal information that we collect include:

— Your first name, last name, email address, phone number and home address;

— Credit card details (type of card, credit card number, name on card, expiration date and security code);

— Guest stay information, including date of arrival and departure, special requests made, and observations about your service preferences (including room preferences, facilities or any other services used);

— Information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers.

When you visit our website, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your device, device-specific settings and characteristics, and latitude/longitude details. When you make a reservation, our system registers through which means and from which websites you have made your reservation. If this data can identify you as a natural person, it is considered personal information which is subject to this privacy statement.

You may always choose what personal information (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.

Why we collect, use and share your personal information

— Reservations: to complete and administer your online reservation and to send you a confirmation email, a pre-arrival email and information about the area and our accommodation.

— Customer service: to provide customer service.

— Guest reviews: we may use your contact information to invite you by email to write a guest review after your stay. This can help other travelers choose the accommodation that suits them best.

— Marketing activities: we also use your information for marketing activities, as permitted by law.

— Other communications: there may be other times when we get in touch by email, post, phone or text, depending on the contact information you share with us. There could be a number of reasons for this:

· We may need to respond to and handle requests you have made.

· If you have not finalized a reservation online, we may email you a reminder to continue with your reservation. We believe this additional service is useful because it allows you to carry on with a reservation without having to search for the accommodation again or fill in all the details from scratch.

· When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with our website.

— Comply with regulatory and legal obligations: we may use your personal information to comply with regulatory and legal obligations.

— Fraud detection and prevention: we may use your personal information for the detection and prevention of fraud and other illegal or unwanted activities.

— Improving our services: finally, we use your personal information for analytical purposes, to improve our services, enhance the user experience, and improve the functionality and quality of our online travel services.

Retention of personal information

We will retain your personal information for as long as we deem it necessary to provide services to you, comply with applicable laws (including those regarding document retention), resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain will be subject to this privacy statement.

What is a cookie?

Cookies are small data files that a website can place on your computer or mobile device when you visit. Most websites use cookies because they help to make the website work better.

How do we use cookies?

We aim to give you an advanced and user-friendly website in accordance with your needs and wishes. To achieve this, our website uses the following types of cookies:

— Technical cookies: we use technical cookies to show you our website. These are absolutely necessary for our website to function properly.

— Functional cookies: we also use functional cookies to remember your preferences and to help you use our website efficiently and effectively.

— Analytics cookies: we use these cookies to gain insight into how you use the website, to find out what works and what doesn’t, and to optimize and improve our website. The data we gather includes which webpages you have viewed, which referring/exit pages you entered and left from, which platform type you used, date and time stamp information, and details such as the number of times you click on a given page, your mouse movements and scrolling activity. These analytics cookies may collect personal information.

How long do our cookies stay active?

The cookies we use have varying lifespans, depending on the purpose for which the cookie is used. The maximum lifespan we set on some is five years from your last visit to our website. You can erase all cookies from your browser any time you want.

How can you manage your cookie preferences?

Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. You can go to the “Help” function in your browser to locate the settings you need.

Security

What security procedures do we have in place?

We use appropriate business systems and procedures to protect and safeguard any personal information given to us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorized personnel are permitted to access personal information in the course of their work.

How can you control the information you have given us?

You have the right to review the personal information we keep about you. You can request an overview of your personal information by emailing us at mae@henrynormanhotel.com. We kindly request that you write “Request personal information” in the subject line of your email.

We ask you to keep your personal information accurate and up to date. If the personal information we have about you is incorrect, out of date or no longer relevant for the purposes collected, we will update or remove it at your request. We kindly request that you contact mae@henrynormanhotel.com. We will respond to your request within 30 days. However, we may need to retain certain information, for example for legal or administrative purposes such as record keeping or to detect fraudulent activities.

Henry Norman Hotel controls the processing of personal information collected from the website and via cookies, at 251 North Henry Street. If you have any suggestions, requests or comments about privacy, personal information, cookies and how we handle personal information, you can send an email to info@henrynormanhotel.com.